You may also like
Frequently asked questions
-
We accept returns and exchanges to ensure your satisfaction. • Contact us within 14 days of delivery • Ship items back within 21 days • Request cancellations within 12 hours of purchase Please note: Custom or personalized orders are non-returnable unless damaged. If you have any concerns, message us — we’re happy to help.
-
Your order is fully protected. If your package is lost or arrives damaged, we will send a replacement at no additional cost. Please contact us with photos (if applicable), and we’ll resolve it promptly. Your satisfaction is our priority.
-
Yes, we welcome custom requests. If you have a specific design, color combination, or idea in mind, please message us before placing your order. We’ll discuss details and confirm feasibility. Each custom piece is individually crafted.
-
Absolutely. You may leave a gift note during checkout. We will exclude pricing details and include your personalized message.
-
Yes. Every piece is handcrafted using genuine stained glass. Each item is individually cut, assembled, and soldered by hand — no mass production, no plastic materials.
-
Yes. A tracking number will be provided once your order ships. You’ll receive updates so you can follow your package until delivery.
-
• Processing time: 1–3 business days • Estimated delivery: 7–14 business days (depending on location) Delivery times may vary slightly during peak seasons, but we always aim to ship as quickly as possible.