Frequently asked questions

• ✅ What is your return and exchange policy?

  We accept returns and exchanges to ensure your satisfaction. • Contact us within 14 days of delivery • Ship items back within 21 days • Request cancellations within 12 hours of purchase Please note: Custom or personalized orders are non-returnable unless damaged. If you have any concerns, message us — we’re happy to help.

• 📦 What if my shipment gets lost or arrives damaged?

  Your order is fully protected. If your package is lost or arrives damaged, we will send a replacement at no additional cost. Please contact us with photos (if applicable), and we’ll resolve it promptly. Your satisfaction is our priority.

• 🎨 Can I request a custom order?

  Yes, we welcome custom requests. If you have a specific design, color combination, or idea in mind, please message us before placing your order. We’ll discuss details and confirm feasibility. Each custom piece is individually crafted.

• 🎁 Can I include a gift message?

  Absolutely. You may leave a gift note during checkout. We will exclude pricing details and include your personalized message.

• 🖐 Are your products truly handmade?

  Yes. Every piece is handcrafted using genuine stained glass. Each item is individually cut, assembled, and soldered by hand — no mass production, no plastic materials.

• 🚚 Will I receive tracking information?

  Yes. A tracking number will be provided once your order ships. You’ll receive updates so you can follow your package until delivery.

• ⏳ How long does delivery take?

  • Processing time: 1–3 business days • Estimated delivery: 7–14 business days (depending on location) Delivery times may vary slightly during peak seasons, but we always aim to ship as quickly as possible.