FAQ
FREQUENTLY ASKED QUESTIONS
1. Are your stained glass pieces handmade?
Yes. Every piece at Luzy Glass Art is individually handcrafted in our studio in Hanoi, Vietnam.
We design, cut, grind, foil, solder, and finish each artwork by hand using traditional stained glass techniques. No two pieces are exactly alike.
2. Do you accept custom orders?
Absolutely. We welcome custom commissions for:
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Suncatchers
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Home décor accents
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Personalized gifts
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Special interior design projects
Please contact us with your desired size, concept, colors, and timeline. We will provide a design proposal and quotation before production.
3. How long does it take to complete an order?
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Ready-made pieces: Ship within 2–4 business days.
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Custom orders: Typically 7–21 business days depending on complexity and size.
Production begins once design details are confirmed.
4. Do you ship internationally?
Yes, we ship worldwide.
All items are carefully packaged using protective materials to ensure safe delivery. Tracking information will be provided once your order has been shipped.
5. Is stained glass fragile?
Stained glass is durable but should be handled with care.
Our pieces are intended for decorative use and should be installed in secure locations away from heavy impact.
6. How do I hang my suncatcher?
Each piece includes a hanging chain or hook.
We recommend using a secure wall hook or window hook that can safely support the weight of the artwork.
7. How do I clean stained glass?
Use a soft, dry cloth to gently remove dust.
Avoid harsh chemicals or abrasive materials.
8. What is your return policy?
Due to the handmade nature of our products:
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Custom orders are non-refundable.
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Ready-made items may be returned within 7 days of delivery if unused and in original condition.
If your item arrives damaged, please contact us within 48 hours with photos.
9. Where can I purchase your work?
You can shop directly from our official website:
Or visit our Etsy store:
10. How can I contact you?
Email: luzyglass.studio@gmail.com
Phone: +84 98 579 6137
We typically respond within 24–48 business hours.