Shipping policy

Shipping & Returns Policy

Order Confirmation

Once you place your order, you will receive an order confirmation email. This confirms that we have received your order and pre-authorized your payment method. Orders are typically prepared for shipment within 1–3 business days.

Order Processing & Shipment

Orders are shipped within 1–3 business days from the date of purchase. Once your order leaves our warehouse, you will receive a shipping confirmation email with tracking information within 24 hours.

If you do not receive tracking information within 6 business days of placing your order, please contact us at luzyglass.sudio@gmail.com.

Shipping Locations

We ship orders from:

Our production facility in Ukraine
Our warehouse in the United States (Miami, FL)

Delivery times vary depending on the shipping origin and destination.

Shipping from Ukraine (Production Facility)

United States: 10–14 business days
Canada: 10–14 business days
Europe: 7–10 business days
United Kingdom: 7–10 business days
Non-Europe: 10–18 business days

Shipping from the United States (Miami Warehouse)

United States: 3–5 business days
Canada: 5–7 business days

Please note that delivery times are estimates and may be affected by customs clearance, holidays, or carrier delays.

Damaged Items

Please inspect your package upon arrival. If you notice any damage to the packaging, make a note of it at the time of delivery.

If your item arrives damaged, please email clear photos of the item and packaging to luzyglass.sudio@gmail.com. We will file an insurance claim on your behalf and assist you with a replacement or resolution.

Cancellations

Cancellations may be requested within 12 hours of purchase.

Please note:

Custom or personalized orders are not eligible for cancellation, return, or exchange.

Returns

Our return policy is valid for 30 days from the date of purchase. If 30 days have passed, unfortunately we cannot offer a refund or exchange.

To be eligible for a return:

Items must be unused, in original condition, and in original packaging
You must contact us within 14 days of delivery to request a return
Returned items must be shipped back within 21 days of delivery

Refunds (If Applicable)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of business days, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank

If you have completed these steps and still have not received your refund, please contact us at luzyglass.sudio@gmail.com.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please email us at luzyglass.sudio@gmail.com with photos and your order details.

Return Shipping

Before returning any item, please contact us at luzyglass.sudio@gmail.com to receive return instructions and the correct return address.

Please note:

Customers are responsible for return shipping costs
Shipping costs are non-refundable
If a refund is approved, return shipping costs will be deducted from the refund

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for lost or undelivered return shipments.