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Frequently asked questions
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We accept returns and exchanges to ensure your satisfaction. β’ Contact us within 14 days of delivery β’ Ship items back within 21 days β’ Request cancellations within 12 hours of purchase Please note: Custom or personalized orders are non-returnable unless damaged. If you have any concerns, message us β weβre happy to help.
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Your order is fully protected. If your package is lost or arrives damaged, we will send a replacement at no additional cost. Please contact us with photos (if applicable), and weβll resolve it promptly. Your satisfaction is our priority.
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Yes, we welcome custom requests. If you have a specific design, color combination, or idea in mind, please message us before placing your order. Weβll discuss details and confirm feasibility. Each custom piece is individually crafted.
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Absolutely. You may leave a gift note during checkout. We will exclude pricing details and include your personalized message.
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Yes. Every piece is handcrafted using genuine stained glass. Each item is individually cut, assembled, and soldered by hand β no mass production, no plastic materials.
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Yes. A tracking number will be provided once your order ships. Youβll receive updates so you can follow your package until delivery.
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β’ Processing time: 1β3 business days β’ Estimated delivery: 7β14 business days (depending on location) Delivery times may vary slightly during peak seasons, but we always aim to ship as quickly as possible.